Due to the nature of our products being natural gemstones, we have a strict policy regarding returns and refunds. Please read carefully.

1. Return Eligibility

  • Returns are only accepted if the product received is significantly different from its description or photograph on the website (e.g., major cracks, chips, or a different type of stone not as advertised).

  • Returns are NOT ACCEPTED for reasons of “change of mind,” minor natural inclusions/variations (which are characteristic of natural stones), or if the product simply looks different in person due to monitor color settings.

  • To be eligible for a return, you must contact us within 48 hours of receiving the product.

2. Initiate a Return

  1. Contact us immediately at msad5519@gmail.com with your order number and clear photographs/video of the issue.

  2. We will review the case and, if eligible, provide a return authorization and the address to ship the item back.

  3. The item must be returned in its original, unused condition and packaging.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original method of payment within 7-10 business days.

  • Please note: The original shipping cost is non-refundable. The customer is responsible for the return shipping costs unless the error was on our part (e.g., we sent the wrong item).

4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund, including shipping costs.

Contact Us: msad5519@gmail.com | +91 99506 86350