Refund and Returns Policy
Due to the nature of our products being natural gemstones, we have a strict policy regarding returns and refunds. Please read carefully.
1. Return Eligibility
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Returns are only accepted if the product received is significantly different from its description or photograph on the website (e.g., major cracks, chips, or a different type of stone not as advertised).
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Returns are NOT ACCEPTED for reasons of “change of mind,” minor natural inclusions/variations (which are characteristic of natural stones), or if the product simply looks different in person due to monitor color settings.
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To be eligible for a return, you must contact us within 48 hours of receiving the product.
2. Initiate a Return
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Contact us immediately at msad5519@gmail.com with your order number and clear photographs/video of the issue.
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We will review the case and, if eligible, provide a return authorization and the address to ship the item back.
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The item must be returned in its original, unused condition and packaging.
3. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to the original method of payment within 7-10 business days.
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Please note:Â The original shipping cost is non-refundable. The customer is responsible for the return shipping costs unless the error was on our part (e.g., we sent the wrong item).
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund, including shipping costs.
Contact Us: msad5519@gmail.com | +91 99506 86350